17 Nov Meet Our New Manager! – Liz
Meet Our New Manager!
In February 2022, we welcomed Liz to the Kelvingrove Hotel line-up and we’ve got to say, it was a really fantastic decision we made getting her on board! Liz has worked in hotels for the last 10 years. She has a genuine talent for front of house and his customer service approach is second to none as she has a natural rapport with our guests. We are lucky to have Liz as our hotel manager as she’s got what it takes to make your stay with us the best experience ever as his passion for the job shines through. Pop into reception to pick his brains about local knowledge and you’ll be really glad you did! We anticipate brilliant stuff from Liz in the months and years ahead.
We took the time to catch up with him for a natter this month, so read on to find out what makes here tick!
Hey Lix, how are you today?
I am well thanks, how are you?
How long have you worked at The Kelvingrove Hotel?
I have worked at the Kelvingrove for 9 months.
Why did you decide on a career in hospitality?
I started my working career within the hospitality sector training as a chef with Glasgow city council. When I had my family I changed career and trained within the childcare sector. I decided 5 years ago after 16 years in childcare that I was going to go back to university to train as a nurse. I gave up my full time job and applied for part time work within a hotel bar/ housekeeping while I was studying. When I went for the interview the general manager offered me a position within reception as she felt this would be a better position for me while studying.
What is your prior experience in the hospitality industry?
I have worked with City catering as Chef with Glasgow city council, Shezan restaurant I worked within bar and kitchen, Brunswick Hotel I worked as night porter, receptionist, Duty manager.
So, what’s your favourite part of being Manager at the Kelvingrove Hotel?
I absolutely love meeting new people and ensuring each guest has a positive experience. I love Scotland it is so beautiful with lots history and plenty of things to see and do and I love sharing this knowledge with people.
Can you describe your daily tasks?
I start my day by opening up reception, cooking and serving breakfast to guests and checking guests in and out, it is important to show an interest in guests and their plans while they are visiting Glasgow as this helps to open the lines of communication between myself and guests. I oversee and supervise the cleaning and servicing of all rooms, dining room and public areas within hotel. I deal with enquires, bookings and cancellations via phone, email and in person. Like every job there can be challenges and sometimes required to think outside the box, I am a motivated person and ensuring each guest has a positive experience enables me to rise to challenges as and when required.
What are you most passionate about?
I feel customer service is what I am most passionate about. If guests have a positive experience, feel welcomed, then I feel they will want to come back to the hotel on future visits to Glasgow and will recommend us to family and friends.
What do you do in your free time?
I enjoy hill walking and being outdoors, that mental and physical challenge to reach the top or complete a circular for the views makes it all worthwhile I feel very fortunate to live in such a beautiful country. I love getting away for a few days here and there on staycations, cooking and spending time with family and friends.
What’s your absolute must-see for visitors to the city?
This is a hard question for me to answer as there is so much to see and do. I enjoy history and views so I guess it would have to be the Glasgow Necropolis (Victorian Graveyard) it is absolutely beautiful up there when you reach the top you can see most of Glasgow’s skyline. You will also find Glasgow Cathedral, Provand’s Lordship (Oldest house in Glasgow built 1471), St Mungo’s museum of religious arts and the medical museum within Glasgow’s Royal Infirmary celebrating the contribution to medicine, surgery and nursing.
What does excellent guest service mean to you?
Happy guests with memories that last a lifetime.